Leadership Team

Bernie Haffey
Lewis Baloian
Dick Palermo


I would like to acknowledge Richard “Dick” Palermo, Sr. for teaching me this quality-based, system approach to leadership.

Dick permanently and indelibly changed my view of management over 20 years ago and for that, and his friendship, I will always be thankful.

– Bernie Haffey

Experience after experience indicates the need for a simple, logical, structured and balanced management system. The customers benefit from it, the employees want it, and the financial health of an organization depends on it.

– Dick Palermo

For those interested in going deeper into the subject of quality-based management systems, I recommend purchasing his book, Do the Right Things Right.