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  • About Haffey & Co.
  • Haffey & Co. Solutions
    • HPMS Implementation
    • Customer Engagement
    • Employee Engagement
    • Shareholder Alignment
    • Change Management
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Solutions

Our SUCCESS TREE business management consulting services include gaining a clear understanding of your customers, employees and shareholders as input to your company’s SUCCESS TREE; workshop-based facilitation to build your company’s SUCCESS TREE; and follow on implementation and support.

HPMS Implementation

Haffey&Co. provides all the necessary inputs, facilitation and coaching to build your company’s HPMS and ensure a successful implementation.

  1. Collect key stakeholder inputs to provide a clear picture of the top opportunities
  2. Facilitate HPMS Workshops to build your company’s Success Tree
  3. Form and operationalize system governance (Stoplight Reporting) to report status, escalate concerns and measure success
  4. Facilitate execution of Breakthrough Tickets — from start to finish
  5. Coach leaders at all levels to drive the system in their area of work
  6. Provide ongoing support to sustain and continually improve the system

Customer Engagement

Haffey&Co. has extensive experience driving customer engagement improvements with our clients. We believe our approach is superior to most providers in this space based on the following:

  1. We utilize proven survey science – from survey and interview design to data and comment analysis.
  2. We leverage our executive operating and domain experience to provide clear, concise takeaways.
  3. We provide structured execution support to drive meaningful improvements in customer satisfaction.

 

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Employee Engagement

Haffey&Co. also has extensive experience driving employee engagement improvements – from Fortune 50 companies to start-ups. We utilize a scientific and practical approach to understand the current level of employee engagement and that identifies the most meaningful opportunities for improvement.

Haffey&Co. distinguishes itself from the largely HR-oriented consultants in the field through our:

  1. Deep operating and commercial executive experience
  2. Proven survey science and analysis
  3. Clear and actionable insights
  4. Customized functional and departmental reports
  5. Hands on coaching and execution support

Shareholder Alignment

“Quality Starts in the Boardroom” – W. Edwards Deming

Our most successful HPMS implementations are characterized by companies with full Board support and a clear understanding of the system and their role to help continually improve it. At the outset of an HPMS implementation, it’s critical to gain shareholder input, as generally represented by a company’s directors, to inform and align on the key near-term challenges/opportunities as well as on the longer-term Vision or “desired state” of the enterprise.

We take an active role to ensure clear alignment with your shareholders and/or financial community

Change Management

An overwhelming majority of turnarounds, initiatives and new processes face some level of change resistance. Understanding and responding to this critical element through an efficient and effective Change Management process helps ensure successful change results.

Change Management is a broad term with a wide range of approaches and methods. We distinguish our approach from others in this area in several key aspects, namely:

  1. We utilize a proven quality tool to measure change resistance across six variables that have been shown to inhibit or accelerate change.
  2. The model is simple, intuitive and practical. We focus on tangible actions that lead to real improvements in adoption.
  3. The model is closed loop. It is often difficult to anticipate change barriers until a program is in the hands of the users, so it is critical that change resistance is regularly assessed and initiatives reviewed for efficacy.
  4. We bring the depth of prior operating roles, and experience managing hundreds of change initiatives with this proven approach.
  5. Finally, our tool provides visual project management to ensure all change elements are in support (“Green”) of the Desired State.
Haffey&Co.

Haffey&Co. implements a proven business management system that, when executed with excellence, will take your organization to world-class levels of customer, employee and financial performance.

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