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Solutions

At Haffey&Co., we understand the complexities of leading high-performing organizations. Our clients face increasing pressure to not only drive revenue growth but to create a world-class employee culture, deliver exceptional customer satisfaction, and ultimately, satisfy shareholders.

Our High Performance Management System (HPMS) is designed to align these priorities into one cohesive strategy. By focusing on what truly matters—engaging employees, delighting customers, and fostering shareholder value—we help you achieve measurable, transformative results.

Management System Implementation

We provide all the necessary inputs, facilitation and coaching to build your company’s management system and ensure a successful implementation.

  1. Collect key stakeholder inputs to provide a clear picture of the top opportunities.
  2. Facilitate workshops to build your company’s Success Tree®.
  3. Form and operationalize system governance (Stoplight Reporting) to drive visibility, accountability, & teamwork.
  4. Facilitate execution of Breakthrough Tickets (key initiatives) — from start to finish.
  5. Coach leaders, at all levels, to drive the system in their area of work.
  6. Provide ongoing support to sustain and continually improve the system.

Customer Engagement

We have extensive experience driving customer engagement for our clients.

  1. We utilize proven survey science – from survey and interview design to data and comment analysis.
  2. We leverage our executive operating and domain experience to provide clear, concise takeaways.
  3. We provide structured execution support to drive meaningful improvements in customer satisfaction.

Read the Case Study

Employee Engagement

We have extensive experience driving employee engagement – from Fortune 500 companies to start-ups. We utilize a data-driven approach to understand the current level of employee engagement and identify the most meaningful opportunities for improvement. We are different from standard survey and research companies through our:

  1. Deep operating and commercial executive experience
  2. Proven survey science and data analysis
  3. Clear and actionable insights
  4. Customized functional and departmental reports
  5. Hands on coaching and execution support

Shareholder Alignment

Our most successful Management System implementations are characterized by companies with full board of directors support and a clear understanding of the system. At the outset of system implementation, it is critical to gain shareholder input to align on the key near-term challenges/opportunities, as well as on the longer-term Vision or “desired state” for the enterprise.

We take an active role to ensure clear alignment with your shareholders and/or financial community.

Change Management

An overwhelming majority of turnarounds, initiatives and new processes face some level of change resistance. Understanding and responding to this critical element through an efficient and effective data-driven Change Management process helps ensure successful change results.

Change Management is a broad term with a wide range of approaches and methods. We distinguish our approach from others in this area in several key aspects, namely:

  1. We utilize a proven quality tool to measure change resistance across six variables that have been shown to inhibit or accelerate change.
  2. The model is simple, intuitive and practical. We focus on tangible actions that lead to real improvements in adoption.
  3. The model is closed loop. It is often difficult to anticipate change barriers until a program is in the hands of the users, so it is critical that change resistance is regularly assessed and initiatives are reviewed for efficacy.
  4. We bring the depth of prior operating roles, and experience managing hundreds of change initiatives with this proven approach.
Haffey&Co.

Haffey&Co. implements a proven business management system that, when executed with excellence, will take your organization to world-class levels of customer, employee and financial performance.

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